Even the most talented teams can struggle behind the scenes when they grow fast without the right systems in place. This case explores how one small service-based business started dropping balls — not from lack of effort, but from a lack of structure — and what it took to turn things around.
A solopreneur was thriving — until the backend fell apart. Between client calls, invoicing, content, and admin tasks, there was no operational system in place. Everything lived in sticky notes, inboxes, or in the solopreneur’s head.
