The Hidden Costs That Creep into Your Supply Chain Too often, small operations aren’t informed about the actual landed cost of their goods. These added fees not only affect profitability but also disrupt forecasting and inventory planning. Without clarity, your pricing strategy may be based on incomplete numbers — leading to loss without even knowing it.

Even the most talented teams can struggle behind the scenes when they grow fast without the right systems in place. This case explores how one small service-based business started dropping balls — not from lack of effort, but from a lack of structure — and what it took to turn things around.

 A workflow breakdown that was causing missed messages, unclear responsibilities, and growing frustration across the team.