Building a Simple Operational Framework That Scales Through our BSS workflow framework, we helped the shop clarify its core operational categories and assign workflows to each. Compliance tracking was digitized, inventory processes were mapped out, and responsibilities were distributed clearly across team roles.

The Result: A System That Grows with the Shop In just weeks, the shop was handling more vehicles without adding stress or staff. Customer reviews improved. Wait times shrank. And the owner finally had breathing room to plan for expansion.

Even the most talented teams can struggle behind the scenes when they grow fast without the right systems in place. This case explores how one small service-based business started dropping balls — not from lack of effort, but from a lack of structure — and what it took to turn things around.